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Frequently Asked Questions

Please Note:  If you have any additional questions about CCM Navigator or the Chronic Care Management (CCM) program in general, please submit your question(s) below and we’ll be more than happy to gather that info and send it to you promptly.

A: CCM Navigator has automated the entire process including the implementation. When you’re ready to move forward we’ll be ready with you.

A: No way! Our automated implementation and fully-integrated service allow us to get started at, virtually, a moment’s notice. You will never pay anything up front with CCM Navigator

A: No 3rd parties at all. CCM’s turnkey solution provides everything from our team of Certified Care Managers to 24/7 patient access

A: Absolutely! Our integrated services makes is perfectly scalable. Many clients opt to start with one or two providers and then expand to other providers after the program has been fully evaluated once in use

A: No. CCM Navigator’s integration creates the charge automatically and is ready for billing. There is no manual entry of data!

A: Yes we can. If you would like to know the number of qualifying patients please let us know and we’ll be glad to provide the information so that you can better calculate the potential revenue.

A: Yes and that’s a great idea! Our research shows that many folks trying to do in-house have team members, that have other responsibilities, working on CCM as well. Often in-house teams are only able to get to a small percentage of eligible patients and CCM Navigator would treasure the opportunity to assist with those additional patients should you ever have that need

A: No. As of January 1, 2017 a signed consent form is no longer required. CMS has made changes that allow for the documenting of having provided information regarding the CCM program along with any verbal (or written) agreement to participate in the program.