Why Should a Healthcare Practice Offer a CCM Program?
Below are the impacts that a CCM program can have for a healthcare practice.
Improved Patient Health: The main reason for a medical practice to add a CCM program is to improve clinical outcomes for Medicare patients with chronic diseases. Regular calls between the patient and Care Navigator ensures consistency in treating and managing care.
Save Time for Staff: Another critical benefit is to decrease the workload on administrative staff. Our team handles tasks and phone calls for partner practices, which allows them more time to focus on patients in the office.
Increased Revenue Streams: Many tasks are non-billable and take significant amounts of time. Care Navigators handle these tasks while reimbursing revenue for the practice.
How Do We Successfully Implement a CCM Program?
CareTrack’s team works with practices to ensure a partnership that will best benefit the practice and its patients. We address any concerns related to the introduction of the new program for your patients. It follows a step-by-step approach that empowers you to take the reins and seamlessly integrate it into your existing practice workflows.
Embracing an incremental approach, we recognize the importance of starting small and scaling at a pace that aligns with your practice’s unique dynamics.
We create the ideal foundation for success, allowing you to evaluate the program’s impact without obligation, make informed adjustments, and gradually expand to benefit even more patients. We act as an extension of the physician’s team to provide care in between office visits and improve patient adherence to the physician’s prescribed care plans.
How Does the Chronic Care Management Program Work Initially?
Data Analysis: CareTrack performs an in-depth analysis of your patient data to select a small subset of Medicare patients as per the practice’s preference, who would benefit most from chronic care management.
Review: CareTrack and physicians work together to review and understand the care plans of these chosen patients.
Outreach: CareTrack’s dedicated care coordinator connects with the selected patients for Chronic Care Management (CCM) calls and documents the interactions in the Electronic Health Record (EHR).
Billing: Once the care coordinator has completed the CCM calls, you can bill Medicare for these services.
Evaluation: Together, we evaluate the effectiveness of the program and determine the next steps, keeping your practice’s unique requirements at the center of it all.
What Types of Services are Provided Under CCM?
Many patient services are included in a chronic care management service such as:
- Establishing tangible treatment goals
- Aligning expected outcomes
- Medical and systems management
- Coordination with additional physicians and specialists
- Caregiver support if needed
How does CareTrack represent your practice?
Can CareTrack be Provided Beyond a Doctor’s Office?
Do Telehealth Rules Apply to Chronic Care Management?
Telehealth is governed by complex regulations, both federally and state-wide. CCM utilizes communication via telephone and online, and telehealth regulations do not apply here.
Can CCM Services Be Completely Delegated to Clinical Staff?
Are the Billing Practitioners Required To See Their CCM Patients Face to Face?
Can More Than One Clinical Team Member Provide CCM Services During a Calendar Year?
Example 1: if the provider responsible for CCM is on leave, resigns, or takes over other duties, another team member can take over.
Example 2: if they operate within the scope of practice, team members can contribute to the delivery of CCM services in a specific month.